Legal
Terms of Service
Scope limitations
SOLARNA provides backflow prevention testing, device inventories, cross-connection surveys within current authorized non-engineering scope, documentation, coordination, training, and retesting where authorized. Services are limited to what is expressly quoted. SOLARNA is not a plumbing company and does not provide engineering opinions, sealed reports, or design recommendations unless and until the required professional authorization and insurance are active.
Access requirements
Clients are responsible for providing safe, lawful access to devices and mechanical spaces, including keys, escorts, tenant notices, and any site-specific safety requirements. Return visits caused by inaccessible devices may be charged.
Water interruption
Backflow testing typically requires a brief water shutdown to the device being tested. Clients are responsible for identifying operations sensitive to water interruption and for any required tenant or occupant notices. We confirm interruption constraints before testing.
Failed-device reporting
Where a device fails, SOLARNA documents the result and follows the applicable municipal reporting workflow. Clients acknowledge that failed results may be reportable to the municipality under program rules and cannot be withheld on request.
Licensed-trade boundaries
Installation, internal repair, rebuild, replacement, relocation, pipe cutting, and regulated plumbing work are performed by licensed plumbers or licensed trades where required. Where SOLARNA coordinates such work, the licensed trade remains responsible for its own workmanship, licensing, and permits.
Municipal program variation
Backflow and cross-connection requirements, forms, deadlines, and accepted functions vary by municipality and program. Service availability depends on local registration and program rules. Municipal registration or listing does not imply endorsement.
Quotes and payment
Quotes are based on the information provided (device counts, access, municipality) and are valid for the period stated on the quote. Additional devices, access issues, or scope changes may require a revised quote. Payment terms are stated on the invoice.
Report retention
SOLARNA retains test records and report packages to support municipal requirements, retesting, and client history, as described in our privacy policy.
No guarantee of compliance; no endorsement
SOLARNA helps keep obligations current and supports municipal reporting, but does not and cannot guarantee overall regulatory compliance of a property, and does not represent that any municipality endorses its services. Responsibility for a property's compliance remains with the owner.
Engineering authorization boundary
Engineering opinions, sealed reports, design recommendations, protection adequacy reviews, and professional correction plans are provided only after the required professional authorization and insurance are active. Nothing on this website or in a SOLARNA report should be read as professional engineering advice unless it is expressly identified as such and issued under an active Certificate of Authorization.